Privacy and Cookies

Alpine Power Privacy Policy

Alpine Power respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information.

A. Scope

This Policy applies to individuals whose personal information we collect, including customers, website users, and service recipients (“you” or “your”). It covers:

• The types of personal information we collect and hold

• How we collect and manage your information

• The purposes for which we use and disclose your information

• Your rights to access and correct your information

• How to lodge a privacy complaint

• Circumstances under which your information may be disclosed overseas

This Policy is available at www.alpinepower.com.au/privacy, and you may request a copy in another format by contacting us.

B. Applicable Law

This Policy is issued in accordance with the Privacy Act 1988 , its amendments, related regulations, and applicable codes of practice for the management of personal information of Australian residents.

C. Collection of Personal Information

1. Types of Information Collected

We collect personal information necessary to provide our services, including:

• Name, email, phone number, and address

• Billing and payment information (e.g., credit card, bank details)

• Technical and service-related information (e.g., solar system details, energy usage, preferences)

We may also collect device-specific and usage data when you interact with our website or apps (e.g., IP address, browser type, location data).

2. Sources of Collection

We generally collect information directly from you, for example:

• When requesting a quote or consultation

• Placing an order or making inquiries

• Registering for services or warranties

We may also collect information from trusted third parties, such as business partners, service providers, and credit agencies.

3. Methods of Collection

Personal information is collected via:

• Direct communication (email, phone, online forms)

• Our website, customer portals, and mobile applications

• Third-party sources (e.g., partners, service providers, public records)

4. Purpose of Collection

We collect information to:

• Provide quotes, process orders, and complete installations

• Facilitate billing and payment processing

• Respond to queries and provide customer support

• Register warranties and deliver after-sales services

• Conduct marketing, promotions, and customer feedback initiatives

Failure to provide required information may limit our ability to provide services.

D. Direct Marketing

With your consent, we may use your information to send marketing communications about products, services, promotions, or energy-saving tips. You may opt-out at any time by contacting us or using the unsubscribe link in our communications.

E. Use and Disclosure of Personal Information

1. Limited Use and Disclosure

We will only use or disclose your personal information to deliver services, comply with legal obligations, or as necessary for our business operations.

2. Third-Party Disclosure

We may share your information with trusted third parties, such as:

• Payment processors

• Service providers (installers, couriers)

• Marketing platforms

3. Partner Companies

We may share information with partner companies to fulfill your orders, installations, or maintenance. These partners are required to protect your information in accordance with this Policy.

4. Overseas Disclosure

Some service providers or affiliates may operate overseas. By providing your information, you consent to its transfer and use by overseas parties consistent with this Policy.

5. Legal Obligations

We may disclose personal information if required by law or in response to lawful requests by public authorities.

F. Data Quality and Security

We take reasonable steps to ensure the accuracy, completeness, and currency of your information. Industry-standard security measures are in place to protect against unauthorized access, disclosure, or destruction.

If you believe your information is inaccurate or outdated, please contact us for correction.

G. Access and Correction

You may request access to your personal information, and we will provide it within a reasonable timeframe unless exceptions under law apply. We may charge a reasonable fee for complex requests.

If your information is incorrect or outdated, you may request corrections.

H. Complaints

If you believe your privacy rights have been violated, you may lodge a complaint with Alpine Power. We will investigate and respond promptly. If unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

I. Additional Information

1. Anonymity and Pseudonymity
   Where practical, you may interact with us anonymously or under a pseudonym for general inquiries. Service requests may require identification.

2. Sensitive Information
   We only collect sensitive personal information (e.g., health data) if necessary to provide services or as required by law.

3. Policy Updates
   This Policy may be updated periodically. Significant changes will be reflected in the updated effective date. Continued use of our services constitutes acceptance of the revised Policy.

J. Contact Us

For questions, access requests, or complaints, contact Alpine Power:

Phone: (02) 6182 2724